OM 305 Operations Management

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Operations Management

Business Operations Management

Useful subject terms in the library catalog


Browse within these subjects for case studies or handbooks

Benchmarking Management
logistics Business logistics
Contracting Out (outsourcing)
Industrial management -- Environmental aspects
Production management -- Environmenal aspects
Inventory Control
Science Management Science
Manufacturing industries -- Environmenal aspects
Materials Management
New Products
Research Operations Research
Production management
Project Management
Production scheduling
Control Quality Control
Decision Statistical Decision
Systems Engineering

Recommended Readings for introductions to the topic

Try our eBook collections:

   Business Expert Press e-Books  OR Safari Books Collection (type keywords: Supply Chain, etc.)
 

Operations Management. (2005). In N. S. Slack & M. Lewis, (Eds.), Blackwell Encyclopedia of Management.
HD30.15 B455 2005 vol. 10 REFERENCE
Two to five page essays on OM includes definitions, processes, samples and charts.


Encyclopedia of Optimization. (2001) ed. C.A. Floudas and P.M. Pardalos.
QA402.5 .E45 2001 vol. 1--3. REFERENCE
Provides in-depth articles with formulas and analysis for optimization problems. Selected contents: Minimum Cost Flow Problem, Multicommodity Flow Problems, Inventory Management in Supply Chains


Encyclopedia of Operations Research and Management Science. (2001) ed. Saul I Gass and Carl M. Harris.
T57.6 .E53 2001 REFERENCE (earlier ed. in stacks) Recommended for OM 305
Good place to start. Signed articles with references to additional sources on all aspects of OR and MS. You will find short articles, with table, formulas, and graphs. Selected topics: Planning and design phases for automation, bidding models for auction designers, inventory modeling, manufacturing, queuing theory, retailing including analysis of movement of customers, supply chain management.


Global Cases in Benchmarking : Best Practices from Organizations Around the World. (1998) ed. Robert C. Camp.
HD62.15.G558 1998.
Divided by industry sectors--Manufacturing, Service, Nonprofit, Government and Education you will find many examples of benchmarking. The organization of each chapter discusses planning, processes often containing flowcharts and formulas used, recommendations, and lessons learned.


Handbook of Metrics for Research in Operations Management: Multi-item Measurement Scales and Objective Items (2008). by Aleda V.Roth, Roger G. Schroeder, Xiaowen Huang, M. Murat Kristal. Sage Pub.
Recommended for OM 305 (advanced)
HD30.215 .H356 2008 REFERENCE
The authors have collected multi-item measurement scales and single-item objective measures for all areas of operations management into one handbook for quick reference.


Handbook of Quantitative Supply Chain Analysis: Modeling in the E-Business Era (2004). David Simchi-Levi, S. David Wu, Zuo-Jun (Max) Shen. Kluwer. HD38.5 .H355 2004.


Operations Research and Management Science Handbook (2008) ed. A. Ravi Ravindran. CRC Press
T57.6 O0446 2008
Recommended for OM 305
Detailed chapters on every aspect of OM, signed chapters include introduction to the topic, multiple models for specific business problem. Chapters on linear nonlinear and integer programming, network optimization, decision making and decision analysis, dynamic programming, stochastic processes, queueing theory, inventory control, complexity and large-scale networks, simulation, metaheuristics, robust optimization. Chapters on selected industries: Airlines, finance, production systems, supply chain management, water resources.


Operations Research Calculations Handbook (2001). Dennis Blumenfeld. CRC Press. T57.6 B57 2001
Recommended for OM 305

Research Databases

All Business Databases

Informs Online  Institute for Operations Research and Management Science.  Scholarly journals and conference proceedings and professional association news and events.

ABI Inform Global (Proquest)
Good for case studies: View a sample search
Includes:Industrial Distribution, Management science (before 1999 only, latest years at HD28 .I453),Modern Materials Handling, Production & Inventory Management Journal

Ebsco GreenFILE  (interdisciplinary reports, books and scholarly articles.
Ebsco: This collection of scholarly, government and general-interest titles includes content on the environmental effects of individuals, corporations and local/national governments, and what can be done at each level to minimize these effects.

Factiva Search Industry / E-commerce; Subject / Internet-Online Services. Includes:Electronic Commerce News

Science Direct Includes:
Journal of purchasing and supply management
Journal of operations management
Omega: international journal of management science

SIAM reviewSociety for Industrial and Applied Mathematics review

Wiley InterScience Includes:
Journal of multi-criteria decision analysis,
Journal of organizational excellence,
Journal of product innovation management
Knowledge and process management
Decision Sciences (Decision Sciences Institute)
Journal of Supply Chain Management

Journals / Periodicals

  • Decision Sciences Latest years at HD30.23 D4
  • Interfaces ABI Inform Global and HD28. I45
  • Management science ABI Inform Global (latest year HD28 .I453)
  • Omega: international journal of management science HD28 .O5
  • Journal of Commerce (ABI Inform; Business Source Premier)

Web sites

ASQ (American Society for Quality) A professional organization dedicated to quality improvement in all sectors of the economy including education and government. Resources on process improvement, total quality management, and benchmarking. Quality Topics A great place to start a search for quality topics such as benchmarking, Six Sigma, Statistical Quality Control, and quality topics in various industries--health, service, education, food etc. These are bibliographies with recommendations for articles, books and websites and other databases.

Scienceofbetter.org / Informs.org
Best practices and basics of Operations Research, includes selected articles and case studies from Informs Journal.

TOMI (Twiggs Operations Management Index)

 

Market Forecast

Marketing Environment

Want the latest Census data on Industries?
 NAICS, North American Classification System 2012 NAICS classifications

Marketing Environment

Market Trends and Growth.  Here you need to know a bit about your industry, where its headed and what environmental factors may affect it.  Analysts reports on industry include current and forecasting analysis.  The library has a number of these IBISWorld is one example.

IBISWorld Industry Surveys  (US only)

Additional Industry Information can be located on the Industry Research Guide

These sources address the issues that will affect demand.  Broad trends and developments in an organization's environment: Social, demographic, econonic, technological and political/legal.

Bizminer   Industry Financial and Industry Market Analysis.   9000 industries by sales lass.  Find reports for National, state, county, metro and zip code.

Industry Market Reports
BIzMarketts2Go Radius Profiles
Competitive Market Analyzer
Sales per Square Foot Report

Euromonitor Passport  (Global coverage)  Specialized market research reports, world-wide.

Statistics, analysis and survey results by detailed industy segment, Economies, Consumers,s Companies
Daily special reports on home page 

Market Size, Company shares, Brand shares, distribution, pricing and market reports.

Dashboard!   Passport's market trends interactive survey tool

try this example:

Industry --  Consumer Electronics -- computers and periferals
Countries & Consumers --  Consumer trends and lifestyles, income and expenditures, population and homes.

 

  

 

 

Company and Industry

Company

COMPANY INFORMATION

Business uses directories for industry analysis, competitor analysis, marketing, supplier, customers.

Company  directories provide individual and competitor details for:

Name
Address and other contacts
Key personnel
Revenue and Sales
Employee size
NAIC / SIC numbers


Databases by Subject Business (this link opens in a separate window so you can acces each of these recommended databases). 

ReferenceUSA  US private and public businesses,  some nonprofits includes sales and employee  numbers.  Executive contact info.

REFUSA:  Step By Step Guide to RefUSA Company & Competitor search  *** Custom Guide to get to competitors. ***

REFUSA: Prezi Slideshow Tutorial Use this tool to learn how to create company essentials and competitor lists.  Also good for a quick look at local industry sales, and revenues. 

Factiva Public company profiles.  Choose the Companies tab across the top first.  Company profiles, competitors, and latest news.
Disclosure Conference Calls:  C-Level transcripts to analysts for Quarterly and Annual reports. 
To access:   Search name of company > Narrow on Left nav bar to Source:  Disclosure Reports

Hoovers Company Profiles (ABI Inform)
Public and some larger companies,  Short competitor list and executives.

Business Source Premier   Search for Company SWOT analysis, large companies only.  
 

Megent Online
Excellent for public corporations worldwide, also limited info on private companies in US.  Annual report in-depth financials, detailed history and abiltiy to make custom reports and analyse competitors.  Financial analysis from annual report data and  research firms 

Access: 
Company > Reports > Mergent Reports
Company > Competitors > Add all > Company Comparison Report 

Company Detais > Highlights (Health Check) 
Company Detais > Business segments (not required by the SEC but some reports available)
Company > Report Builder > Comparison Reports = against industry, or against Top 10, etc. 

Non-profit and charitable resource page
Recommended:  Charity Navigator, ERI Nonprofit Foundation Grant info. Foundation Center, Grant Search, GuideStar, IRS Master Tax File.

News articles on the web and library subscriptions.  Use .gov .org 

 

INDUSTRY DATA  Best place to start your industry analysis is by reviewing the BUS 302 Industry Reports how to apply Porter's, SWOTT, or Griffin.
The U.S. Census and use NAIC Industry Code for latest Industry Statistics.
Census --> Business and Industry --> Data by Geography
 

 

APA Citations

Guide to Using APA Business Citations

APA Citation Style Guide
Has links to guides and citation generators.

Sources, Citations and Style. Watch this APA Citation Style Video (OWL Purdue. 2015) BUS 495 

 

Common Business Citation Styles in APA Format

 

How to Cite in Text:
Cite as (last name or company name, year, page number). Example: (Longboard Grotto, 2009, p.23)


Example: 
She stated, "Students often had difficulty using APA style" (Jones, 1998, p. 199), but she did not offer an explanation as to why.
According to Jones (1998), "Students often had difficulty using APA style, especially when it was their first time" (p. 199).

Consult the Publications Manual of the American Psychological Association (APA) for detailed explanations and additional examples. Copies are available at the Cal State San Marcos Research Help Desk (BF76.7.P83 2009) or on Reserve.

 

Recommended Citation Generators:


A note of caution about Citation Generators.... NOT ALL ARE ACCURATE! Like everything, you need to know the basics and use them with caution and expect to make corrections. EbscoHost databases and Proquest have built in citation generators for each article. Use Cite This, or email citation. Known bug: Proquest authors and dates may need reformatting.

KnightCite       Hekman Library Calvin College
DocsCite          Arizona State University to help cite government documents
Owl at Purdue APA Style.     Highly recommended. Also note the sample manuscript with notations for APA instructions on formatting.

 

DOI Digital Object Identifiers
Cite the article as you would any print article and add the electronic access information at the end.
DOI: To access electronic articles preference is given to supplying an Digital Object Identifier, a unique number for an article. Inclusion of the DOI, if available, facilitates retrieval

Example: doi:10.1108/03090560710821161
* If no DOI end with the home page, do not paste the whole URL of the database name.

 

Articles, News or Trade:

News article with DOI: 
Brownlie, D. (2007). Toward effective poster presentations: An annotated bibliography. European Journal of Marketing, 41, 1245-1283. doi:10.1108/03090560710821161



News article, no DOI, in Factiva 
Kenneth, I. A. (2000). A Buddhist response to the nature of human rights. Retrieved from Factiva.

 

Newspaper: San Diego Union Tribune

Econometer: $15 an hour for fast food jobs? Should the minimum wage be nearly doubled to $15 per hour for fast-food workers? (2013, September 8). U-T San Diego (CA) (First Edition ed.), C-2. Retrieved September 13, 2013, from NewsBank on-line database (Access World News)

Articles, Scholarly:

Example: 
Klimoski, R., & Palmer, S. (1993). The ADA and the hiring process in organizations. Consulting Psychology Journal: Practice and Research, 45(2), 10-36. doi: 10.1037/1061-4087.45.2.1)

 

Books:

Examples: 
Chapter in a book
O'Neil, J. M., & Egan, J. (1992). Men's and women's gender role journeys: A metaphor for healing, transition, and transformation. In B. R. Wainrib (Ed.), Gender issues across the life cycle (pp. 107-123). New York, NY: Springer.


Whole book: 
McDonald, M. & Keegan, W. J. (1997). Marketing plans that work. Boston: Butterworth-Heinemann.


E-book, no DOI: 
Stark, J. (2010). Building iPhone apps with html, css, and javascript [1st ed]. Retrieved from http://proquest.safaribooksonline.com/9781449380236

 

Chapter or Section of a web document:
Cite the most specific webpage that you reference in your paper and include a link to the specific page.


Author, A. A., & Author, B. B. (Date of publication). Title of article. In Title of book or larger web document (chapter or section number).

Example: 
Spain: Culture (2010). In GlobalEdge. Retrieved January 18, 2010 from http://GlobalEdge.msu.edu/countries/spain/culture

 

Company Information TEMPLATE 

Author (date of publication). Title of article. Title of Journal, volume number, page number. Retrieved from http://nnnnnnn.htm 
Title of company (date). Publisher, database source. Retrieved from source name.

 

Examples: Entries in library databases:
Hoover’s Inc. (2010, February 16). Harley Davidson, Incorporated: In-depth record. Retrieved from ABI Inform.

Company website: 
Qualcomm (2010). FY 2009 4th Quarter Earnings Release. Retrieved from the Qualcomm, Inc. website https://www.qualcomm.com

 

Industry Reports
Example:

Cohen, A. (2017). Department Stores in the U.S Report 45211. IBISWorld Industry. Retrieved from IBISWorld database

First Research (2017). Clothing Storess.  Retreived from Mergent First Research. 


Industry Statistics:
Example: 
U.S. Census Bureau. (2010). Musical instrument and supplies stores NAICS: 45114. Washington DC: Author.
Retrieved August 22, 2016 from the World Wide Web:https://factfinder.census.gov/faces/nav/jsf/pages/index.xhtml

 


Data Set (user created): For customized datasets derived from an electronic database.
REFERENCEUSA or data generated from an analytics site or GIS

Example: 
InfoGroup. (2010). Corporate Lodging San Diego Metro Area. Available from ReferenceUSA database.

ESRI. San Diego County Market Potential. 2016. www.communityanalystonline.com. August 25, 2017. 

Encyclopedia, Reference Source or Chapter in a book
See Reference list: other print sources. In Purdue Owl.


Encyclopedia, No author: 
Physical Fitness Products. (2007). In Encyclopedia of American industries. (pp. 671-675). Millerton, NY: Grey House Publications.


Reference work, Author:
Basham, M. (2009). Restaurants. In Standard & Poor's industry surveys. (Vol. 1). New York: Standard &Poor's.


Reference work: Multiple Authors: (authors in order as they appear)
Edell, J. A., & Burke, M. C. (1998). Feelings towards ads. In Bearden, W. O. & Netemeyer, R. G. In Handbook of marketing scales (2nd ed., pp. 283-285). Thousand Oaks: Sage.

 

Legal Citation Formats

See Westlaw or use the Uniform System of Case Citation (Blue Book).

Media--Video
To get the data for this YouTube clip you will need to extract speaker or author name, introductory slide, and other info.

Example: 
CSUSM (2015). Forward Together: The Campaign for California State University San Marcos. https://www.youtube.com/watch?v=g7W1MXQUPFE


Personal Communication  (interview, email, phone call)
APA rules states that you cite your interviews or emails in the text only since they are not retrievable. Include person's name, type of communication, date.    Check with your professor who may also require you to list them in the Works Cited list.


In Text Example:
...  (J. Welch, personal communication, January 21, 2010)
.... Patricia Burns, e-mail message to author, December 15, 2008.


REV 10/13 by Carly Den Hartog CSUSM CoBA
10/17 afiegen

 

 

Need Help?

Ann Fiegen

Librarian for Business & Economics
afiegen@csusm.edu
760-750-4365
Office Location: 
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Office Hours: 
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